We Are Eastlake Towing!
Company Overview
The business was started by Rick Townsend in 1989 after retiring from a 20 year career with the Dallas Police Department. He has served the City of Forney and local Kaufman County residents since then. We also tow for local law enforcement agencies. He passed away in January 2024 and left the business to his daughter, Ashley, to carry on the family legacy.
At Eastlake Towing, our mission is simple: to provide reliable, efficient, and professional towing and roadside assistance services whenever and wherever you need them. We understand that vehicle troubles can be stressful and inconvenient, and we’re here to make those moments as hassle-free as possible.
Our Story
Founded in 1989, Eastlake Towing has grown from a small local business into a trusted name in the towing industry, serving Forney, Terrel, Mesquite, Crandall, Kaufman, Dallas, Rockwall, and Royse City. Our commitment to excellence and customer satisfaction has been the driving force behind our growth and success.
Our Mission
- Respond Quickly: Be there for you when you need us most with fast and efficient service.
- Deliver Quality: Provide top-notch service with skilled professionals and the best equipment.
- Ensure Safety: Prioritize the safety of our customers, their vehicles, and our team.
- Build Trust: Earn the trust of our customers through transparent, honest, and courteous service.
- Foster Community: Support and give back to the communities we serve, building lasting relationships.
Our Vision
Our vision is to be the leading provider of towing and roadside assistance services in our community and beyond. We aim to set the industry standard for reliability, efficiency, and customer satisfaction. By continuously improving our services, investing in state-of-the-art equipment, and training our team to the highest standards, we strive to be the first choice for drivers in need.
Our commitment is to:
- Family-Owned and Operated: We don’t just answer the phones, we’re your neighbors too. We live in Forney and surrounding areas.
- Innovation: Embrace the latest technology and methods to provide the best possible service.
- Sustainability: Operate in an environmentally responsible manner, reducing our carbon footprint and promoting sustainability.
- Community Engagement: Actively participate in and support our local community, building strong, positive relationships.
- Excellence: Maintain the highest standards of professionalism, safety, and customer service in everything we do.
We envision a future where Eastlake Towing is synonymous with trust, excellence, and unwavering support for drivers in our service areas.