Last Updated: September 15, 2025
Eastlake Towing (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, https://eastlaketowing.net, or otherwise interact with us. By using our services or visiting our site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect information about you in a variety of ways. The types of information we may collect include:
- Personal Data
Information that identifies you or can be used to contact you directly, such as your name, address, phone number, email address. - Derivative Data
Information our servers automatically collect when you access the website, such as your IP address, browser type, pages visited, time and date of access, and other usage data. - Location Data
Information about your physical location. We may collect this via your device or manually if you provide it to us (for example, when requesting roadside assistance). - Usage and Log Data
Details about how you use our website, what features you use, what services you request, and your interaction with our content. - Contact Information
When you interact with us—request a tow, roadside assistance, or make an inquiry—we may ask for your contact details and details about your vehicle or situation.
2. How We Use Your Information
We use the collected information for various business purposes, including to:
- Provide and maintain our services (towing, roadside assistance, etc.).
- Respond to your requests and communications.
- Schedule, dispatch, and manage towing and roadside assistance operations.
- Improve customer service and user experience.
- Personalize and optimize our website content.
- Send you service-related notices, updates, and offers (if you opt in).
- Protect against, identify, and prevent fraud and other unlawful activity.
- Comply with legal obligations.
3. Disclosure of Your Information
We may share your information in the following situations:
- Service Providers and Partners
With third parties who perform services for us or help us with our business operations (such as dispatch, payment processing, or marketing), under contractual obligations to safeguard your data. - Legal Requirements
If required by law or in response to valid legal requests, such as subpoenas or court orders. - Protection of Rights
To protect our rights, your safety, or the safety of others, detect fraud, or respond to a legal claim or government request. - Business Transfer
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a part of our business.
4. Data Security
We implement reasonable and appropriate technical, administrative, and physical measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no electronic data transmission or storage can be guaranteed to be 100% secure. If you believe your data is compromised, please contact us immediately.
5. Cookies and Tracking Technologies
We use cookies, web beacons, tracking pixels, and similar technologies to:
- Understand and save your preferences.
- Analyze trends and administer the website.
- Track user movements around the site to better tailor content.
- Measure the effectiveness of our promotional campaigns.
You can usually set your browser to refuse cookies or to alert you when cookies are being sent. Note that certain website features may not work properly without cookies.
6. Your Choices
You have several choices regarding your personal information:
- Access / Update: You may review, correct, or update the personal data we hold about you by contacting us.
- Opt-Out: You may opt out of receiving promotional emails or marketing communications from us by following the unsubscribe instructions included in those communications.
- Do Not Track Signals: Some browsers offer a “Do Not Track” setting. We do not currently respond to “Do Not Track” signals, but you may adjust your browser settings to limit tracking.
7. Children’s Privacy
Our services are not intended for persons under 13 years of age (“Children”). We do not knowingly collect personal information from Children. If you become aware that a child has provided us with personal data, please contact us. We will take steps to remove such information from our servers.
8. Retention of Data
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date above. Your continued use of the website or services after such changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, or our privacy practices, please contact us:
Eastlake Towing
Address: 100 W Broad St, Forney, TX 75126, United States
Email: eastlaketowing@yahoo.com
Phone: (972) 564-5444